When every second matters, our trained emergency response team is ready. We provide rapid pre-hospital care, life support, and patient transportation to ensure the fastest possible medical intervention for any emergency — day or night.
Our Emergency Ambulance Services at New Healing Stream Specialist Hospital provide rapid medical response and patient transportation during all types of medical emergencies. Our ambulances are equipped with advanced life support equipment and are staffed by trained emergency medical technicians and paramedics who deliver expert pre-hospital care from the moment of first contact through to hospital handover.
We operate around the clock — 24 hours a day, 365 days a year — with no downtime and no delay. Our emergency team coordinates directly with the hospital's emergency reception and specialist departments to ensure that the transition from scene to definitive hospital care is as swift and seamless as possible. In a medical emergency, every minute saved can be life-saving, and that is why our team trains rigorously to maintain the highest standards of emergency care.
Immediate Response
Our dispatch team activates ambulance crews within minutes of receiving an emergency call. Response is prioritised by severity.
Advanced Life Support
Our vehicles carry defibrillators, oxygen, IV medications, and monitoring equipment enabling us to begin treatment before reaching the hospital.
Hospital Coordination
We pre-alert the receiving hospital team so specialists are ready and waiting before the patient even arrives at our doors.
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Our Emergency Ambulance unit — staffed, equipped, and ready to respond 24 hours a day
What We Offer
Our Emergency Services
We provide a full range of pre-hospital emergency care and patient transportation services for all types of medical crises.
24/7 Emergency ResponseOur ambulance crews are on standby around the clock and respond to all emergency calls without delay, any day of the year.
Advanced Life Support (ALS)Paramedic-staffed ambulances equipped to provide cardiac monitoring, defibrillation, airway management, and IV medication en route.
Basic Life Support (BLS)Trained EMT-staffed vehicles providing essential emergency care, oxygen therapy, CPR, and safe patient transport.
Cardiac & Stroke Emergency ResponsePrioritised rapid response for suspected heart attacks and strokes, with direct pre-alert to our cardiology and neurology teams.
Obstetric Emergency TransportSpecialised response for pregnant patients experiencing obstetric emergencies, with coordination with our Obstetrics team on arrival.
Paediatric Emergency CarePaediatric-trained crews equipped with child-appropriate equipment for the safe emergency transport of infants and children.
Inter-Facility Patient TransferSafe and monitored transfer of stable or high-dependency patients between healthcare facilities with full medical documentation.
Hospital Emergency CoordinationOur crews communicate with the hospital team during transport to ensure the right specialists and equipment are ready on arrival.
How We Respond
Our Emergency Response Process
From the moment you call to the moment you receive definitive care — here is how our emergency system works.
1
You Call Our Emergency LineDial +234 703 801 3788. Our trained dispatcher answers immediately, every hour of every day. Describe the emergency and your location clearly.
Answered within seconds
2
Dispatcher Activates the Nearest CrewOur dispatcher immediately alerts the nearest available ambulance crew and provides them with your location and the nature of the emergency.
Crew dispatched within 2 minutes
3
Pre-Hospital Care Begins on ArrivalOur EMTs and paramedics arrive and begin assessment and treatment immediately — stabilising the patient and initiating life support if required.
Treatment begins on scene
4
Hospital Team Is Pre-AlertedWhile en route, our crew contacts the hospital to pre-alert the appropriate specialist team — ensuring they are prepared and waiting before the patient arrives.
En route communication
5
Safe Handover at the HospitalThe crew provides a structured clinical handover to the hospital team, ensuring complete continuity of care from scene to definitive treatment.
Seamless handover
When to Call Us
Medical Emergencies We Respond To
Call our emergency line immediately for any of the following — do not drive yourself to hospital in these situations:
Stroke is one of the most time-critical emergencies. If you notice any of these signs, call us immediately. Every minute of delay causes more brain damage.
F
Face
Is one side of the face drooping? Ask the person to smile.
A
Arms
Can they raise both arms? Is one arm weak or numb?
S
Speech
Is their speech slurred, strange, or difficult to understand?
T
Time
If YES to any — call +234 703 801 3788 immediately. Do not wait.
Our Equipment
What Our Ambulances Carry
Our ambulances are stocked and maintained to the highest emergency care standards, enabling our teams to begin life-saving treatment before reaching the hospital.
Defibrillator (AED)For cardiac arrest and life-threatening arrhythmia management.
Cardiac MonitorContinuous ECG, oxygen saturation, blood pressure, and respiratory monitoring.
IV Access & FluidsIntravenous line placement, fluid resuscitation, and emergency drug delivery.
Emergency MedicationsAdrenaline, atropine, glucose, anti-convulsants, and other life-saving drugs.
Trauma KitWound dressings, tourniquets, splints, cervical collars, and spinal boards.
Obstetric PackEquipment for emergency delivery, neonatal resuscitation, and maternal haemorrhage management.
Paediatric EquipmentChild-sized airways, masks, IV lines, and dosing guides for paediatric emergency care.
Common Questions
Frequently Asked Questions
Answers to what patients and families most often ask about our Emergency Ambulance Services.
Yes, absolutely. Our emergency line +234 703 801 3788 is staffed and answered every hour of every day, including weekends and public holidays. We operate without interruption because medical emergencies do not follow a schedule. If you call and the line is briefly engaged, please call again immediately.
Please be ready to give: your exact location (address, street, landmark), the nature of the emergency (what happened and current condition), the number of people involved, the patient's age if known, and your callback phone number. Do not hang up — our dispatcher may stay on the line with you and provide guidance until the crew arrives.
Emergency ambulance services are subject to fees that vary based on the type of response, distance, and level of care provided. Many HMO and private health insurance plans cover ambulance services. Please contact our billing department or present your insurance card on arrival at the hospital. We will never delay emergency care due to payment concerns.
Yes. We provide inter-facility patient transfer services for patients who require medical supervision during transport between hospitals, clinics, or care facilities. These are planned transfers that can be booked in advance. Please contact us during office hours to arrange a non-emergency transfer and provide patient medical details so we can assign the appropriate level of crew and equipment.
Stay calm and stay with the patient. Keep the person as still and comfortable as possible. Do not give food or water. If the patient is unconscious and not breathing, and you are trained in CPR, begin chest compressions. Send someone to the entrance of the building or road to guide the ambulance crew. Keep the emergency line open and follow our dispatcher's instructions.
Emergency? Call Now
Do not wait. If you or someone nearby is experiencing a medical emergency, call us immediately. Our team is ready right now.
